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Asuka James
I have been flexible and made adjustments with organization’s transitions. I have also planned the events and made decisions based on the numbers.
As a program manager of recruiting and admissions, I make sure that our department’s strategy and programmings for prospeticve and incoming students are working well.
Education
MS., Program Evaluation and Data Analytics
Phoenix, AZ
Arizona State University
2023 - 2021
B.A., Business Administration
Phoenix, AZ
Arizona State University
2019 - 2018
Selected Positions
Program Manager
Phoenix, AZ
Barrett, The Honors College at ASU
Present - 2022
- Analyzed the admissions data
- Planned events and promotion strategically
- Served as a hiring committee
- Managed all the department’s budget
- Created and provided data and recruitment plans, activities and outcomes bi-weekly to management and leadership
- Developed the recruitment events and communication with understanding of policy, procedure and goals while working with assigned budge
- Analyzed how the events and recruitment campaigns reflected on the number of applications.
- Managed the student workers
Student Recruitment Coordinator
Phoenix, AZ
Barrett, The Honors College at ASU
2022 - 2020
- Served as an advisor for Honors Devils, a recruitment student organization
- Collaborated and assisted in execution of other departments<92> events and needs for enrolled students
- Reviewed and provided feedback on the Pan-campus handouts, brochures, and website contents
- Worked with ASU Admissions team to implement strategic plans for Downtown campus events in the upcoming semester
- Communicated with ASU Admissions<92> Director to improve prospective students<92> visit experience
- Served as a primary Barrett Downtown contact for Barrett prospective and incoming students and families to help them navigate to the next steps to ensure an easy transition to start their college career.
- Connected with lead high school counselors of Phoenix Union High School District and identified the recruitment and support plans
- Handled the P-card paperwork to submit and get approval from the Business Office.
- Hosted the information session about Barrett Downtown for all the ASU recruiters.
- Planned events and campaigns to implement this academic year based on the outcomes in previous years
- Made the programmatic decisions for Barrett Downtown.
- Communicated policies, procedures, updates of recruitment; implemented with staff and faculty to ensure Barrett Downtown Application committee members follow the review deadline successfully.
- Called and emailed students to encourage them to apply and complete the application by the deadlin
- Collaborated with academic college partners to assist students to get their issues handled correctly and promptly
- Worked closely with the Program Manager and coordinated events for prospective students and admitted students.
- Hosted application workshops and information sessions about the next steps for prospective and admitted students.
- Continually tracked the application, enrollment and deposit data and created monthly and yearly reports to provide to the management/leadership team.
- Continually tracked the application, enrollment and deposit data and created monthly and yearly reports to provide to the management/leadership team.
- Took initiative and learned Aventri to run the events more smoothly.
- Created campaigns and entered the recruitment communications in Salesforce
- Innovated new event and communication ideas to increase the number of applications and yield rate.
- Led the events and twice-weekly information sessions for prospective and admitted students
- Managed all virtual event setup and hosting and followed up on the attendees.
- Supervised and trained new student workers.
- Joined conferences, workshops, and the Commission on the Status of Women to learn about development within ASU and how recruiters could support a population of diverse students
- Visited assigned high schools for presentations.
- Proactively connected with current honors students, learned about their experiences and created brochures of testimonials to help recruit future honors students
- Responded to emails, phone calls, Salesforce cases from students and families within 24 hours.
- Connected students with correct departments and representatives quickly.
- Collaborated with other campuses and hosted virtual sessions.
- Coordinated and ran the Barrett Bridge Program.
- Worked with other academic colleges to understand their goals and needs and earned extra knowledge about their sales points.
- Communicated with Barrett Downtown Application Committee members and remind them of the deadline.
Customer Technical Support Rep (Internship)
Scottsdale, AZ
Brightcove
2018
- AnalyDealt with the most number of cases with an average customer satisfaction of 9.8/10 in Q2 of 2018zed and visualized data for CATOS fish tracking project.
- Handled sensitive information and configured customers<92> accounts according to their contract
- Extensive use of different applications such as Salesforce and JIRA
- Communicated clients all over the world, gathered information and data and distributed to the correct engineering team
- Understood clients<92> needs and expectations
Online Student Support Specialist (Remote)
Tokyo, Japan
Write Up Co., Ltd,
2018 - 2013
- Quickly connected with students and understood their career and academic goals and supported them
- Provided information and trial lessons and academic and career advising to prospective students
- Supported Japanese students who lived in the United States remotely
- Advised and supported students who were currently or planning to live abroad and needed guidance on expectations and helped with including their anxieties remotely
- Guided students to achieve English learning goals through bilingual conversations and teaching
- Created curriculum for students based on students<92> aims resulting in job promotions or academic achievement
Program Coordinator/ Administrator/ Academic Advisor
Nagoya, Japan
ALIVE Co., Ltd,
2013 - 2011
- Experienced leading the recruitment events and enrollment of new students.
- Communicated with parents of existing and prospective students and advised and recommended the programs based on their academic goal
- Managed foreign employees<92> schedules based on their visa status
- Trained and managed contracted workers for events
- Led school events, training and supervising staff members and resulting in a 100% revenue increase
- Planed the growth goals and managed and assisted teachers and staff to meet the goals
- Managed and monitored over 250 students<92> accounts with knowledge of each student<92>s enrollment status and academic progress
- Coordinated new school programs and activities resulting in increase in the number of students