MS., Program Evaluation and Data Analytics

Phoenix, AZ

Arizona State University

2023 - 2021

B.A., Business Administration

Phoenix, AZ

Arizona State University

2019 - 2018

Program Manager

Phoenix, AZ

Barrett, The Honors College at ASU

Present - 2022

• Analyzed the admissions data
• Planned events and promotion strategically
• Served as a hiring committee
• Managed all the department’s budget
• Created and provided data and recruitment plans, activities and outcomes bi-weekly to management and leadership
• Developed the recruitment events and communication with understanding of policy, procedure and goals while working with assigned budge
• Analyzed how the events and recruitment campaigns reflected on the number of applications.
• Managed the student workers

Student Recruitment Coordinator

Phoenix, AZ

Barrett, The Honors College at ASU

2022 - 2020

• Served as an advisor for Honors Devils, a recruitment student organization
• Collaborated and assisted in execution of other departments<92> events and needs for enrolled students
• Reviewed and provided feedback on the Pan-campus handouts, brochures, and website contents
• Worked with ASU Admissions team to implement strategic plans for Downtown campus events in the upcoming semester
• Communicated with ASU Admissions<92> Director to improve prospective students<92> visit experience
• Served as a primary Barrett Downtown contact for Barrett prospective and incoming students and families to help them navigate to the next steps to ensure an easy transition to start their college career.
• Connected with lead high school counselors of Phoenix Union High School District and identified the recruitment and support plans
• Handled the P-card paperwork to submit and get approval from the Business Office.
• Hosted the information session about Barrett Downtown for all the ASU recruiters.
• Planned events and campaigns to implement this academic year based on the outcomes in previous years
• Made the programmatic decisions for Barrett Downtown.
• Communicated policies, procedures, updates of recruitment; implemented with staff and faculty to ensure Barrett Downtown Application committee members follow the review deadline successfully.
• Called and emailed students to encourage them to apply and complete the application by the deadlin
• Collaborated with academic college partners to assist students to get their issues handled correctly and promptly
• Worked closely with the Program Manager and coordinated events for prospective students and admitted students.
• Hosted application workshops and information sessions about the next steps for prospective and admitted students.
• Continually tracked the application, enrollment and deposit data and created monthly and yearly reports to provide to the management/leadership team.
• Continually tracked the application, enrollment and deposit data and created monthly and yearly reports to provide to the management/leadership team.
• Took initiative and learned Aventri to run the events more smoothly.
• Created campaigns and entered the recruitment communications in Salesforce
• Innovated new event and communication ideas to increase the number of applications and yield rate.
• Led the events and twice-weekly information sessions for prospective and admitted students
• Managed all virtual event setup and hosting and followed up on the attendees.
• Supervised and trained new student workers.
• Joined conferences, workshops, and the Commission on the Status of Women to learn about development within ASU and how recruiters could support a population of diverse students
• Visited assigned high schools for presentations.
• Proactively connected with current honors students, learned about their experiences and created brochures of testimonials to help recruit future honors students
• Responded to emails, phone calls, Salesforce cases from students and families within 24 hours.
• Connected students with correct departments and representatives quickly.
• Collaborated with other campuses and hosted virtual sessions.
• Coordinated and ran the Barrett Bridge Program.
• Worked with other academic colleges to understand their goals and needs and earned extra knowledge about their sales points.
• Communicated with Barrett Downtown Application Committee members and remind them of the deadline.

Customer Technical Support Rep (Internship)

Scottsdale, AZ

Brightcove

2018

• AnalyDealt with the most number of cases with an average customer satisfaction of 9.8/10 in Q2 of 2018zed and visualized data for CATOS fish tracking project.
• Handled sensitive information and configured customers<92> accounts according to their contract
• Extensive use of different applications such as Salesforce and JIRA
• Communicated clients all over the world, gathered information and data and distributed to the correct engineering team
• Understood clients<92> needs and expectations

Online Student Support Specialist (Remote)

Tokyo, Japan

Write Up Co., Ltd,

2018 - 2013

• Quickly connected with students and understood their career and academic goals and supported them
• Provided information and trial lessons and academic and career advising to prospective students
• Supported Japanese students who lived in the United States remotely
• Advised and supported students who were currently or planning to live abroad and needed guidance on expectations and helped with including their anxieties remotely
• Guided students to achieve English learning goals through bilingual conversations and teaching
• Created curriculum for students based on students<92> aims resulting in job promotions or academic achievement

Program Coordinator/ Administrator/ Academic Advisor

Nagoya, Japan

ALIVE Co., Ltd,

2013 - 2011

• Experienced leading the recruitment events and enrollment of new students.
• Communicated with parents of existing and prospective students and advised and recommended the programs based on their academic goal
• Managed foreign employees<92> schedules based on their visa status
• Trained and managed contracted workers for events
• Led school events, training and supervising staff members and resulting in a 100% revenue increase
• Planed the growth goals and managed and assisted teachers and staff to meet the goals
• Managed and monitored over 250 students<92> accounts with knowledge of each student<92>s enrollment status and academic progress
• Coordinated new school programs and activities resulting in increase in the number of students